At República da Cachaça, we are committed to providing a safe, transparent shopping experience that respects our customers' rights.

This policy applies to purchases made through our e-commerce store, without prejudice to the rights guaranteed under Brazilian law, particularly the Brazilian Consumer Protection Code (Código de Defesa do Consumidor).

1. Right to Cancel a Purchase

If you change your mind about a purchase, you may request a return within 7 calendar days of receiving the product, in accordance with the Brazilian Consumer Protection Code, provided that the product is unused, sealed, and in its original packaging.

When this right is exercised within the applicable period, RdC will cover the cost of returning the product, at no charge to the consumer. In addition, all amounts paid for the order will be refunded, including the product price and the original shipping fee charged for delivery.

Once we receive your request, we will provide instructions on how to return the product.

2. Damaged Products or Incorrect Orders

If a product arrives damaged, is damaged during shipping, or differs from the item you purchased, please contact us as soon as possible and provide photos of the packaging, the product, and the order identification details.

RdC will assess the situation and determine the appropriate solution, which may include product replacement, a refund, or another remedy provided for under applicable law. If the issue results from an error by RdC or damage during shipping, the costs necessary to resolve the issue will be covered by RdC.

We do not accept returns of:

• Products that have been tampered with or consumed;

• Opened bottles;

• Personalized items;

• Products damaged through misuse.

  
  

3. Refunds

Once the cancellation has been confirmed and/or the returned product has been received, where physical return is required, the refund will be processed using the original payment method.

The time it takes for the funds to become available may vary depending on the financial institution, card issuer, or payment method used.

4. International Purchases

Orders shipped outside Brazil may be subject to consumer protection laws, taxes, customs procedures, and other regulations in the destination country.

For international returns, RdC will provide instructions based on the specific circumstances, taking into account Brazilian law, the regulations of the destination country, and the reason for the return.

When a return results from an error demonstrably attributable to RdC, we will assess the necessary measures to resolve the issue.

5. Contact

To request a return, refund, or assistance with an order, please contact us by email at rdc@republicadacachaca.com.br.

Last updated: October 9, 2026.